Service · Since 2016
Managed IT & Infrastructure Services
The day-to-day running of your technology, handled carefully and documented clearly, with support available 24 hours a day, 365 days a year.
Overview
One Accountable Partner for Your Technology
We look after the systems your staff rely on each day: servers, workstations, networks, accounts and backups. Routine work is planned and recorded, problems are answered promptly, and you always know who to call.
Security is part of how we manage every environment, not a separate purchase. Each plan is scoped to your organization and quoted individually.
Scope of Service
What Is Included
The core of every managed IT engagement. Plans are tailored, so the exact scope is agreed with you in writing.
Monitoring & Maintenance
Continuous monitoring of servers, workstations and network devices, with patching and routine maintenance carried out on a set schedule.
Helpdesk Support
A responsive helpdesk for your staff, available by phone, email and support request, with every issue tracked to resolution.
Backup & Recovery
Scheduled backups of critical systems and data, with restores tested regularly so recovery works when it is needed.
Network & Infrastructure
Design, management and upkeep of networks, firewalls, wireless and servers, on premises and in hybrid environments.
Device & User Management
Setting up, securing and retiring devices and accounts as staff join, move and leave, so access stays orderly.
Documentation & Planning
Clear records of your environment, regular reviews and a technology plan that looks ahead to budgets and renewals.
Service Levels
Our Response-Time Commitments
Coverage 24 hours a day, 7 days a week, 365 days a year. Every request is assigned a priority and a published response target.
| Priority | Response target |
|---|---|
| Critical | 15 minutes |
| High | 1 hour |
| Normal | 4 hours |
| Low | Next business day |
Response targets measure the time to a qualified engineer acknowledging and beginning work on a request.
Getting Started
How Onboarding Works
- I
Review
We document your systems, users and current arrangements, and note any immediate risks.
- II
Stabilize
We address urgent issues, bring systems up to date and confirm backups are working.
- III
Transition
We put monitoring in place, introduce your staff to the helpdesk and take over day-to-day support.
- IV
Manage
We maintain, report and plan with you on a regular schedule from then on.
Who We Serve
Well Suited To
- Healthcare practices and other organizations handling sensitive information
- Organizations without an in-house IT department
- Internal IT teams that need after-hours or additional coverage
- Organizations with offices or staff in more than one location
Related Services
Often Paired With
Cybersecurity & Data Protection
Layered protection and readiness support for HIPAA, SOC 2 and CMMC.
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Cloud environments, including Microsoft 365, designed and managed with care.
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Building, securing and scaling the databases your organization depends on.
Learn moreRequest a Managed IT Proposal
Tell us about your systems and staff, and we will prepare a quote suited to your organization. Pricing is provided by quote only.