Managed IT Plans · Since 2016
Plans & Service Levels
Three plans, one standard of service. Every plan includes 24/7/365 coverage and the same published response targets. Pricing is prepared individually for each organization.
The Plans
Choose a Foundation
Each plan builds on the one before it. Your proposal confirms exactly what is included for your organization.
Essential
Dependable day-to-day support and monitoring for organizations that need a reliable IT foundation.
- Help desk and remote support
- Monitoring and patch management
- Backup monitoring
Pricing by quote
Get a quoteSecure
Everything in Essential, with layered security for organizations handling sensitive or regulated data.
- Endpoint protection and response
- Email security and MFA management
- Security awareness training
Pricing by quote
Get a quoteComplete
Everything in Secure, with strategic planning and readiness support for a fully managed partnership.
- Technology planning and quarterly reviews
- HIPAA, SOC 2 & CMMC readiness support
- Vendor and lifecycle management
Pricing by quote
Get a quoteComparison
What Each Plan Includes
| Service | Essential | Secure | Complete |
|---|---|---|---|
| Support | |||
| 24/7/365 service desk with published response targets | |||
| Remote help desk support | |||
| On-boarding and off-boarding of staff | |||
| Infrastructure | |||
| Server, workstation and network monitoring | |||
| Operating system and application patching | |||
| Backup monitoring and restore testing | |||
| Microsoft 365 / Google Workspace administration | |||
| Security | |||
| Managed antivirus | |||
| Endpoint detection and response | |||
| Email filtering and phishing protection | |||
| Multi-factor authentication management | |||
| Security awareness training | |||
| Periodic vulnerability scanning | |||
| Strategy & Readiness | |||
| Technology roadmap and budgeting | |||
| Quarterly business reviews | |||
| HIPAA, SOC 2 & CMMC readiness support | |||
| Vendor and hardware lifecycle management | |||
Plan contents shown are illustrative. Final inclusions are confirmed in your written proposal. Readiness support helps you prepare for assessments; certifications and audits are performed by independent assessors.
Service Level Agreement
Response Targets
Support is available 24 hours a day, 7 days a week, 365 days a year. The same targets apply to every plan.
| Priority | Response target |
|---|---|
| Critical | 15 minutes |
| High | 1 hour |
| Normal | 4 hours |
| Low | Next business day |
Response targets measure the time to a qualified engineer acknowledging and beginning work on a request.
Existing client with an issue? Submit a support ticket or call (346) 645-8665.
Not Sure Which Plan Fits?
Tell us about your organization and we will recommend a plan, with a written proposal covering scope and pricing.