Industry · Since 2016
Healthcare IT
Reliable, secure IT for practices, clinics and other healthcare organizations, so your staff can concentrate on patients rather than technology.
Overview
Technology That Supports Patient Care
Healthcare organizations depend on their systems throughout the day: scheduling, records, billing and communication with patients. When those systems are slow, unavailable or insecure, care is affected.
We look after the technology with the obligations of healthcare in mind, giving equal weight to availability, privacy and clear documentation.
Common Concerns
What Healthcare Organizations Need from IT
Protecting Patient Information
Encryption, access control and monitoring for systems that store or transmit protected health information.
Dependable Clinical Systems
Proactive monitoring and maintenance so the systems staff rely on during patient care remain available.
Tested Backup & Recovery
Backups that are verified and restores that are rehearsed, planned around how long you can be without your records.
Access Control & Auditing
Least-privilege access, multi-factor sign-in and records of who accessed what, and when.
Email & Phishing Protection
Filtering, secure email practices and staff awareness to reduce the most common route of attack.
Systems & Vendor Coordination
Working alongside your software vendors so integrations, updates and support requests are handled in an orderly way.
Compliance
HIPAA Readiness Support
We help you understand where you stand against the HIPAA Security Rule, close the gaps and keep good practice in place.
Risk Assessment
A documented review of where protected health information lives and the risks to it.
Policies & Documentation
Security policies and procedures written to reflect how your organization actually works.
Technical Safeguards
Encryption, access controls, audit logging and secure configuration put in place.
Staff Awareness
Plain-language guidance so staff understand their part in protecting patient data.
Ongoing Review
Periodic reassessment so good practice is maintained between reviews.
For organizations with wider obligations, we also provide SOC 2 and CMMC readiness support.
BridgeLandIT provides readiness support. Certifications and formal audits are performed by independent assessors.
Service Levels
Our Response-Time Commitments
Coverage 24 hours a day, 7 days a week, 365 days a year.
| Priority | Response target |
|---|---|
| Critical | 15 minutes |
| High | 1 hour |
| Normal | 4 hours |
| Low | Next business day |
Response targets measure the time to a qualified engineer acknowledging and beginning work on a request.
Healthcare Data
Records Kept Safe and Available
Behind most healthcare systems sits a database. We administer SQL Server and Azure SQL environments with attention to high availability, encryption, auditing and tested recovery.
Where reporting is needed, we build the pipelines and Power BI models that give staff accurate, current figures.
About our database and data engineering workThe Process
How an Engagement Proceeds
- I
Assess
We review your systems, risks and obligations, and document what we find.
- II
Remediate
We address urgent gaps in security, backup and access first.
- III
Manage
We monitor, maintain and respond, around the clock.
- IV
Review
We reassess regularly and report on what has changed.
Related
Often Paired With
Cybersecurity & Data Protection
Layered protection and readiness support for HIPAA, SOC 2 and CMMC.
Learn moreManaged IT & Infrastructure
Proactive support with defined response times, 24/7/365.
Learn moreDatabases & Data Engineering
Databases built, secured and scaled, plus pipelines and reporting.
Learn moreDiscuss Your Practice's IT
Tell us about your organization, systems and obligations, and we will propose a sensible starting point. Pricing is provided by quote only.